FAQ

 

1. What is The Twenty6 Project?

The Twenty6 Project is a luxury fashion brand established in 2022. We specialize in creating capsule collections featuring customized fabrics and effortless cuts inspired by the latest trends. Each collection is designed as a work of art, and once sold out, it is never restocked.

 

2. What is a capsule collection?

A capsule collection is a curated selection of designs that are cohesive, limited in quantity, and exclusive. Our collections are one-time releases, and each piece is designed to be timeless and collectible.

 

3. Who owns The Twenty6 Project?

The brand is proudly owned by a virtual stylist with a passion for effortless and chic fashion. Her vision is to combine customized, high-quality fabrics with modern designs inspired by the latest trends.

 

4. Why are your pieces called "collectibles"?

We call our clients "The Collectors" because our capsule collections are never restocked once sold out. Each piece is designed to be exclusive and unique, making it a valuable addition to your wardrobe.

 

5. What materials do you use for your designs?

All our fabrics are customized in collaboration with BRX Fabrics to ensure high quality, comfort, and elegance. Each design features exclusive prints that reflect the theme of the collection.

 

6. How long does it take for my order to be delivered?

Orders take 12 to 15 working days to be delivered within the UAE. International orders are shipped via DHL, and delivery times may vary based on the destination.

 

7. Do you accept returns or exchanges?

We do not offer returns or exchanges unless the item is wrong or damaged upon delivery. Please ensure you select the correct size and material before placing your order.

 

8. How can I contact you?

You can contact us via WhatsApp or email. Our team is happy to assist with any inquiries you may have.

 

9. Do you ship internationally?

Yes, we offer worldwide shipping via DHL. Shipping rates vary based on your location.

 

10. Are your designs restocked?

No, our collections are exclusive and never restocked. Once a capsule is sold out, it will not be reproduced.

 

11. What makes The Twenty6 Project unique?

Our brand stands out for its focus on individuality, creativity, and trend-inspired designs. We prioritize quality, exclusivity, and effortless elegance, making each piece a collectible work of art.

 

12. What are your payment methods?

We accept payments via credit card, debit card, apple pay, and google pay.

 

13. Can I customize an order?

Our designs are pre-customized with high-quality fabrics and unique prints; unfortunately, we do not offer additional customizations.

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